Box sync problem item12/30/2023 ![]() If this check box is selected for a specified user, the next time that user syncs, the offline device automatically sends the sync files to Veeva. To enable this feature, grant admins FLS edit permission to the Upload_VTrans_vod field on the User object. This enables easier troubleshooting and data restoration if necessary. Sync files can be sent to Veeva Support remotely. Deleting the error deletes the call synced from the offline device. Resolving the error attempts to automatically resolve the error with the call. Each error displays with one of two possible causes: Account Access or Call Locked.Īdmins can select the check box next to each error and either resolve or delete the errors. Admins can use the Call Errors tab online to manage these errors. In some cases, calls sent to the server from an offline platform cause an error when applied to the online system. Without FLS Edit permission to the field, a forced full refresh occurs every time the user syncs. If the user has FLS Edit permission to the Force_Full_Refresh_vod check box field on the User object, the field is automatically deselected after a forced full refresh occurs. The Force_Full_Refresh_vod check box field must be selected on the user's User record to perform a forced full refresh when the user syncs. Instead of directing a user to perform a database refresh, admins can use the Forced_Full_Sync_vod sync type on the Sync_Tracking_vod object so the next time the user syncs, the device automatically performs the database refresh. If this functionality is used with a forced full refresh, the device’s database resets to match the online data. To clear errors in the future, the user must re-enable it. When the sync completes, the errors are cleared and the check box is automatically disabled. Once the check box is enabled, the user must perform an incremental sync to clear the errors on the device from the previous sync. Clearing Client Sync Errorsīefore enabling this check box, the user should ensure all the sync errors on the device are not fixable and should be cleared. To enable this functionality, grant users FLS edit permission to the Clear_Client_Sync_Errors_vod field on the User object. After the field is enabled, Sarah syncs her device incrementally to clear the error. Since she cannot fix the error, she enables the Clear Client Sync Errors check box on her user record. ![]() Any changes Sarah makes to the record on her device can no longer sync online, causing a sync error. To prevent data loss, contact Support for assistance when clearing client sync errors.įor example, an admin revokes Sarah Jones’ access to a call record. This allows users to remove any persisting errors they are unable to fix. Instead, users can clear client sync errors from the most recent sync. If there is a pending upload for a record when a sync error occurs, the error cannot be resolved by undoing or undeleting records. This triggers a database refresh during the next incremental sync to ensure all relationships to the deleted record are also restored. If the user deletes a record offline, but does not have sufficient privileges to delete it on the server, the user can resolve the error by undeleting the record. If an update to an existing record causes a sync error, the user has the option to undo that change during the next incremental sync, where the whole object table is refreshed. Users can undo or undelete changes causing sync errors. Any object which can be locked to prevent further updates.Metadata changes resulting in create and update errors.Inability to delete a record due to OLS updates.Inability to merge updates from a mobile device with updates online.Loss of visibility to a field, record, or object due to territory or FLS updates.Insufficient object or field permissions.Some sync errors cannot be fixed and must be cleared. This lists an error for each record causing the greater sync error, along with an action list to correct the error. After selecting OK, the Errors tab displays. When users encounter a sync error, a modal displays informing them a sync error occurred. When encountering a sync error, it is important to identify the cause and make the appropriate correction. Sync errors prevent users from syncing their devices to the Browser (Classic) and Browser (Lightning) platforms and can occur in a variety of ways.
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